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WITHDRAWAL

A. Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us HEINRICH DINKELACKER

HEINRICH DINKELACKER
Shoepassion GmbH
Ackerstraße 23-26
10115 Berlin
E-Mail: service@heinrich-dinkelacker.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication con-cerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (if you paid any and with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

All returns are free for U.S. customers if the total value of item(s) being returned is more than 40.00 USD and our return label has been attached to the return package. If the total value of the item(s) being returned is 40.00 USD or less, you will have to pay the return shipping costs. To receive a return label, please e-mail us at service@heinrich-dinkelhacker.com and indicate the item(s) that you would like to return. We will send the return label to you by e-mail.

If you would like to make an exchange, we will send you the new item at no additional charge. To exchange a product, simply indicate the new product you would like to receive on the return form that you received along with the item you would like to exchange.

If you send your return 'carriage forward' or as a prepaid package and fail to attach our return label to the return package, you will be billed for the return shipping costs. For further information, see our return page.

Customers from all other countries must bear the cost of the return. If you would like to make an exchange, the new item will be sent to you for free.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

B. Model withdrawal form

Please notice also the withdrawal model

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