Frequently asked questions

Excellent shoes & excellent service

Do you have questions about our shoes or your order? Here you will find answers to the most frequently asked questions about our collection, choosing the right size, payment and shipping options, returns, and much more. If you have any further questions, our customer service team will be happy to help.

1. Interesting facts about our shoes

Where are Dinkelacker shoes manufactured?

Since 2020, the elaborate production of our luxurious men's shoe collection has been entrusted to the experienced shoemakers at our manufacturing facility in Spain, where the fine craft of shoemaking has been at home for centuries. In addition, since 2024, the “Turin Sneaker” and all models with the Genau last and the Florence last have been produced in Tuscany, Italy.

The company's current headquarters, along with its in-house Heinrich Dinkelacker store, is located in Bietigheim-Bissingen in Swabia.

What do the abbreviations in the model names mean?

The abbreviations in our model names refer to the type of leather and the model of the respective shoe. Here is a list of abbreviations for the types of leather:

• AC = Antique calf
  
• AG = Art grain
  
• AN = Antique
  
• BC = Box calf
  
• C = Cordovan
  
• CA = Calfskin, glossy
  
• CW = Cordovan with lambskin
  
• FC = Swiss calf
  
• FN = Topaz/Mountain
  
• H = Hillbilly
  
• MA = Mambo
  
• M = Mountain
  
• N = Nubuck
  
• NP = Nappa
  
• PL = Black calf
  
• SC = Soft calf
  
• SG = Scotch grain
  
• T = Tumbled
  
• TC = Toscana calf
  
• V = Calf suede
  
• W = Water buffalo
  

And here is the list of abbreviations for shoe types and models:

 

• AB = Ankle boot
  
• BS = Boat shoe
  
• CB = Chelsea boot
  
• CD = Captoe derby
  
• CO = Captoe oxford
  
• FSI = Fisherman's sandal
  
• GB = George boot
  
• L = Loafer
  
• MK = Moccasin
  
• N = Norwegian
  
• NB = Norwegian boot
  
• PB = Plain Blucher
  
• PD = Plain Derby
  
• PL = Penny loafer
  
• PO = Plain Oxford
  
• PW = Plain wholecut
  
• RB = Riding boot
  
• S = Sneaker
  
• SB = Slip-on boot
  
• TL = Tassel loafer
  
• WB = Western boot
  

Additional abbreviations:

• BL – Leaf perforation
  
• SL – Sieb perforation
  

What is the quality of the shoes like?

Our shoes represent the highest level of craftsmanship and exceptional quality. Each shoe undergoes up to 300 steps in the manufacturing process, is made from the finest leathers by highly experienced shoemakers, and is almost exclusively produced using traditional welted construction. This attention to detail guarantees unparalleled durability and comfort.

Are there also second-choice shoes?

Yes, in our Dinkelacker store in Bietigheim, we carry a selection of second-choice shoes. These models usually have minimal visual defects, but their quality and durability are fundamentally unrestricted. Feel free to visit us there and discover special pieces at attractive prices.

What types of leather are used?

We use some of the world's finest leathers, e.g., from renowned tanneries such as Horween, Weinheimer, Tanneries du Puy, and Rendenbach. The leathers used for our shoes include:

• Box calf – Smooth, fine-grained calf leather
  
• Shell Cordovan – Particularly durable horse leather
  
• Calf suede – Soft, velvety leather for maximum comfort
  
• Water buffalo – Robust leather with natural grain
  

> Overview of our leather types

Why are there colour differences in the leather?

Every hide is unique, which is why slight colour variations can occur in natural materials. Subtle differences are a sign of quality, especially in hand-dyed leathers such as shell cordovan or waxed calf leather, and emphasize the uniqueness of each shoe.

How do I care for my leather shoes?

Regular care is important to preserve the exceptional look, feel, and durability of the shoes for as long as possible. With proper care, our shoes can last a lifetime.

> Here you will find detailed tips and information on leather care

How do Dinkelacker shoes fit?

Our shoes fit true to size, but vary depending on the last shape. While narrow models such as the Milano last fit more snugly, wide lasts such as the Janosh-K offer extra space. Please use our size chart on each product page for guidance.

Does Heinrich Dinkelacker also offer women's shoes?

Our brand specializes in exclusive men's leather shoes. However, many women also choose models from our range.

If you are interested, visit our stores or contact our customer service for personal advice.

2. Important information about ordering, delivery, and returns

How do I choose the right shoe size?

Our sizes may vary depending on the last shape. Therefore, please use our size chart on each product page or contact our customer service for advice.

Can I change an order after it has been placed?

Changes are possible as long as the order has not yet been shipped. Please contact us as soon as possible at kundenservice@heinrich-dinkelacker.de or by phone at +49 (0)30 609837070.

What payment methods are available?

Our online store offers a variety of payment options. Simply add the desired products to your shopping cart and proceed to checkout. There you can select your preferred payment method. We offer the following options:

• Credit card (Visa & Mastercard)
  
• PayPal
  
• Prepayment
  

Please note: If you choose the “prepayment” payment method, we can only ship the goods to you once the amount due has been credited to our account.

How much are the shipping costs?

• Free shipping for orders over $249.
  
• Shipping costs $4.95 for orders under $249.
  

Why haven't I received an order confirmation?

Please check your spam folder. If you have not received an email, please contact our customer service.

How can I return an order?

You have a 14-day right of return. Use our return label to make a free return.

How long does delivery take?

Delivery within Germany usually takes 2 to 3 business days and 2 to 4 business days to Austria and Switzerland.

How can I register?

The following link will take you to the registration page, where you can create a customer account as a new customer:

www.heinrich-dinkelacker.com/account/register

If you have already added items to your shopping cart, you can simply proceed to checkout. The system will also offer you the option to register as a new customer in this case. Then follow the instructions provided there.

Where can I log in to my customer account?

Once you have registered, you can log in to your customer account at any time via the following link:

www.heinrich-dinkelacker.com/account/login

I have forgotten my password. What can I do?

If you have forgotten your password, simply request a new one to be sent to you. This can be done using the “Forgot password” option, which you can see below the login grid. Of course, you can also send us an email at: kundenservice@heinrich-dinkelacker.de

How can I contact customer service?

• By email: kundenservice@heinrich-dinkelacker.de
• Via the contact form: www.heinrich-dinkelacker.de/pages/contact
  
• By phone: +49 (0)30 609837070
  

You can reach our customer service by phone Monday through Thursday from 10:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 1:00 p.m.